NB9 Responsible Gaming Guide
Use limits, cool-offs, self-exclusion, and PH support resources to keep play entertainment-only. 21+.
21+ Access Limited to Adults Aged 21+
Player Protection Tools on NB9
No tickets required for standard limits; sign in and activate any tool yourself.
Funding Caps
Set daily, weekly, or monthly deposit ceilings in pesos. Reductions apply immediately, while increases are delayed for about seven days to reduce impulsive changes.
Play-Time Notifications
Useful for late-night fishing or fortune sessions; pick a max session length and get an on-screen nudge when time is up.
Session Summaries
In practical play, periodic pop-ups show duration, stakes, and net result so you decide with data instead of adrenaline.
Temporary Break
Choose a pause of 24 hours, 7 days, or 30 days. Login, funding, and gameplay are blocked immediately for the selected period.
Account Exclusion
Use long-term or permanent exclusion when gaming no longer feels healthy. Promotional contact stops and additional accounts are blocked during the exclusion term.
RG Help
No judgment, just the limit you ask for; Filipino-speaking support specialists can activate any tool for you.
Minimum Player Age
Registration and play on NB9 are restricted to adults aged 21 or above, in line with the platform’s age policy.
21+ Matters
Before larger funding and cashouts, while people below the minimum age face a greater risk of developing harmful gambling behaviour. NB9 verifies age through KYC across passport, umid, sss, philsys, or driver’s license among accepted.
It is closed, funds returned under policy, and the case handled under our compliance process whenever an under-21 account is found.
- Do not share devices while signed in, while maintain login details private.
- In practical terms, use device parental controls on shared phones and tablets.
- In practical terms, report suspected underage access to support immediately.
Does Gaming Still Feel Controlled?
Answer honestly. Two or more “yes” responses suggest using stricter limits or seeking support.
- 1 In practical terms, are you spending more than you planned when the session started?
- 2 In practical terms, have you borrowed — from family, friends, or loans — to fund play?
- 3 In practical terms, do you feel restless or irritable when you try to stop?
- 4 In practical terms, have you missed work, school, or family time because of gaming?
- 5 In practical terms, do you chase losses hoping the next round “makes it even”?
- 6 In practical terms, have you hidden spend or session length from people close to you?
- 7 In practical terms, is play hurting your sleep, relationships, or finances?
Use cooling-off or account exclusion now, message support, or contact PH mental-health and problem-gambling services listed below once any of these signs feels relevant. Seeking support is a responsible step, not a personal failure.
Set Up Account Limits
Set most limits from your dashboard in under two minutes.
Log On
Skip public café Wi-Fi when changing safety settings; sign in on a private connection.
Go to Account Controls
To reach preferences, payment centre rules, and safety tools, use the profile menu.
Open Responsible Gaming Tools
Open one panel for deposit caps, reminders, reality checks, cool-offs, and exclusion.
Choose Peso Limits
Enter the peso amounts and time limits that fit your budget. Most requests to lower an existing limit take effect.
Ask Help If Needed
Prefer assistance? Support can activate the same controls for you at any hour.
Responsible Play Controls
For players comparing the options, pick the control that matches how you play.
| Mode | Choices | State |
|---|---|---|
| Deposit Cap | Daily · Weekly · Monthly (₱) | Enabled |
| Session Alert | 30 Min · 1 Hr · 2 Hr · Custom | Enabled |
| Play Summary Alert | Intervals: 30 · 60 · 90 Minutes | Enabled |
| Temporary Break | 24 Hours · 7 Days · 30 Days | Enabled |
| Account Exclusion | Six Months · One Year · Permanent | Enabled |
Habits for Controlled Play
A few consistent habits help ensure gaming remains an entertainment expense.
Set Limits Before Funding
Choose a weekly peso limit before opening the lobby, then deposit only that amount. Never use money reserved for rent, food, bills, or emergencies.
View Gaming as Entertainment Spending
Treat gaming like the cost of a concert or night out. When it stops feeling like enjoyable entertainment, stop and activate a cooling-off.
Schedule Breaks in Advance
Take a physical break at least once an hour. Reality-check alerts help prevent extended Mermaid or Dragon play from continuing unnoticed.
Avoid Emotional Play
Avoid playing while angry, exhausted, or after drinking. Emotional decisions cannot improve the house mathematics.
Keep Gaming in Balance
In practical terms, maintain space for family, work, and other hobbies. Gaming should not be the only after-shift plan.
Follow time and spend
Review the weekly cashier history for unexpected spending or time patterns. Early surprises are a reason to tighten limits before they.
Philippine Support and Help Resources
Local support channels that complement NB9 account tools.
PAGCOR Responsible Gaming Help
Official Philippine gaming authorities publish player-protection guidance. Use verified government channels when regulatory assistance is needed.
National Mental Health Centre
The National Center for Mental Health in Mandaluyong supports behavioural-health concerns, including gambling-related harm, through referral pathways available nationwide.
NB9 Help Desk
English or Filipino, any city, any hour; online chat can set limits or start exclusion for you.
NB9 follows common Philippine player-protection expectations, including KYC, 21+ controls, account limits, and cooperation with relevant oversight. Questions may be directed to support or the appropriate authority.
Keep Control at the Centre of Play
Set account limits whenever needed through your settings, or contact live support to begin a cooling-off period or self-exclusion.